About, an emotional and crisis support chat.

Everyone across Canada under 30 years is welcome to chat with us. We are open 6pm-midnight PST, 365 days a year. We are a diverse community of trained volunteers who would love to listen to how things are going for you. is located on the unceded territories of the Lkwungen and W̱SÁNEĆ peoples in Victoria, BC. We acknowledge the ongoing impact of colonialism on all peoples’ daily interactions and wellness, including the inextricable connection between current unjust systems and conditions of risk for Indigenous youth. We conatinually strive to learn from and incorporate this knowledge into our work in creating safer spaces for all visitors.

We encourage and welcome all youth to chat in, no matter their background, religion, race, ability, sexual orientation, gender identity, lifestyle or culture. If you have any feedback for us on how we can improve access to our service, we welcome you to contact us through our contact form

What you can expect from a Chat:

If you access the chat through the website, you will be asked to fill out a short survey with a few pieces of info (eg. age, gender) for you to chat with us. These statistics are used for research and funding.

We don’t give advice because we believe everyone is resourceful, capable and has the right to make their own decisions. We will help you explore ideas, options, supports and resources. We’re here to help you build and access strategies for coping with life’s many challenges.

In order to remain anonymous we do not give out any personally identifying information, and will keep your information and stories private and protected. 

The only exception to this is if we have to call for emergency help for you. We will do this if you tell us that you need an ambulance or police, or if we believe that someone’s life is in serious danger or if there are concerns of child abuse.

We keep our chats to roughly 60 minutes long. This allows us enough time to chat with you, and still be able to get to the next person in the line in good time. An average chat tends to last about 40 minutes.

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